Our mission is to expand a business owner's means to access a wider range of customers from all rural and urban regions throughout Africa. We also offer a third-party service to a diverse group of customers that don't have the means or availability to purchase items or products that most sellers offer outside of their town, city, or country. Our goal is to bring forth a system that allows anyone to sell/buy or provide/receive services from someone who is 5 or more countries away from them at a click of a bottom. Yes, there are obstacles such as currency exchange, delivery, fraud, language barriers, country-to-country access, but most importantly payment.
1. Currency exchange: We will check the rate and inform you prior to you receiving/ paying the total amount from your customers/ buyers.
2. Delivery: We offer 24/7 delivery and will consistently keep you informed throughout. We use a system that keeps tabs on the arrival of your product. You will be notified once the driver accepts your order, notified once the driver is on the way to the store, notified once the driver has arrived at the store, notified once the driver has verified your product and quantity. the driver will then pay for the product, you will be notified then, as well as when the driver is heading towards your location and finally, you will be notified once the driver has arrived. You will have access to view the driver's location at all times and the estimated arrival time throughout their delivery.
3. In order to prevent fraud, delivery is non-refundable. The money for the delivery is to pay the driver for accepting your order, going to the store, verifying your item & quantity, and delivering it safely to the customer's provided address. We want to be extremely cautious when working with business owners due to the high number of embezzlement. The driver will go to the store to verify your items if the items match your order & quantity, customer services will then transfer the customer's payment via mobile payment systems in order for the driver to pay for it. (This prevents the driver from stealing the customer's money and running away with it before arriving at the suggested store location.) But, if the items don't match, the driver will inform customer service, and they will refund you your money, the driver gets paid half of the delivery fee for the use of their time and gas. The customer does not get cheated off their money, and the driver is also happy for not wasting their time and effort with no pay. Everyone wins!
4. Language Barrier: We will be opening offices in countries throughout Africa as fast as we can to prevent high international call costs to our consumers. This means that customers will most likely have the benefit of communicating with customer representatives from nearby cities who speak the same language.
5. Country to country access: Our delivery team will be given passports access to travel from one country to another with no issues.
6. Payment: If you do not acquire a bank account, credit/ debit card, you will have the pleasure to pay with mobile payment systems and be able to receive money through the same process.